Terms & Conditions
Terms & Conditions
General Terms and Conditions for PCD Pharma Franchise / Distributorship
1. Territory
Edymax Lifesciences will designate a specific territory for your appointment as a Distributor or PCD Pharma Franchise Partner. The required information form must be duly completed, signed, and stamped and submitted to the company.
The appointment will be based on mutual consent and may be terminated by either party by providing one month’s written notice, unless a specific agreement period has been mutually established.
Edymax Lifesciences may offer exclusive or monopoly rights for a specific territory and product range to partners who demonstrate the capability and commitment to effectively market our products. No other partner will ordinarily be appointed for the same product category and territory during the validity of the agreed arrangement, subject to satisfactory business performance and compliance with company terms.
2. Promotional Materials
Edymax Lifesciences may provide promotional and marketing materials such as visual aids, product literature, product cards, physician samples, MR bags, promotional gifts, and other marketing support materials as applicable.
Promotional materials will be supplied as per the company’s prevailing policies and applicable charges. No promotional material or free goods shall be considered guaranteed unless specifically approved and confirmed by the company.
Partners are expected to maintain the agreed minimum purchase and business performance requirements applicable to their territory and product range. The company may review territory rights in case of consistently inadequate purchases or business performance.
3. Price List
The applicable product prices and PCD rates will be communicated through the company’s current price list or official quotation.
Products will be supplied at applicable net rates, excluding GST, freight, and other applicable charges unless otherwise specified.
Edymax Lifesciences reserves the right to revise product prices, rates, schemes, or commercial terms due to changes in manufacturing costs, taxation, regulatory requirements, market conditions, or other circumstances.
4. Terms of Payment
All orders shall generally be processed against 100% advance payment through approved banking channels, unless different payment terms have been specifically authorized in writing by the management.
Edymax Lifesciences does not accept responsibility for cash payments or unauthorized financial transactions made with marketing personnel or any other unauthorized individual.
The company reserves the right to suspend supplies, review territory rights, appoint another partner, or take other appropriate action if agreed payment terms or purchase commitments are not fulfilled.
Exclusive or monopoly rights, where granted, will remain subject to timely payments, satisfactory purchases, and compliance with the company’s terms and conditions.
5. Transportation and Freight
Goods will be dispatched through a suitable transport, courier, logistics, or other delivery service.
Freight and transportation charges shall generally be borne by the Distributor or PCD Pharma Franchise Partner unless otherwise agreed in writing.
If direct transportation is unavailable to the partner’s location, the goods may be dispatched to the nearest available destination. In such cases, the partner shall be responsible for collecting the goods and bearing any additional transportation expenses.
Edymax Lifesciences may use transport, courier, speed post, air cargo, or other suitable delivery methods depending on product requirements, destination, availability, and order conditions.
6. Breakage and Damage Claims
Any claim relating to breakage, leakage, damaged bottles, damaged caps, labels, packaging, or other transit-related damage must be reported to Edymax Lifesciences within the specified claim period.
The partner should notify the company immediately after receiving the shipment and provide complete details, including:
Product name
Batch number
Expiry date
Quantity affected
Invoice number
Invoice/dispatch date
Photographs or other supporting evidence, where required
Damaged products and their original packaging may be required for verification. Claims submitted after the applicable claim period or without the required information may not be considered.
7. Return, Expired, and Non-Moving Goods
Products once sold or supplied are generally non-returnable unless a return is specifically approved by Edymax Lifesciences in writing.
Any approved return must comply with the company’s return policy and applicable regulatory requirements.
Products with short expiry, where the expiry period was disclosed and accepted at the time of purchase, shall generally not be eligible for return.
Expired, damaged due to improper storage, or non-moving products shall not be accepted for return unless specifically approved by the company in accordance with applicable policies and regulations.
Partners are responsible for maintaining appropriate storage conditions and handling products in accordance with applicable requirements.
8. Order Placement
All orders should be submitted through the official communication channels provided by Edymax Lifesciences.
Orders should preferably be placed in writing through email, WhatsApp, or other officially authorized channels to avoid errors or miscommunication.
The partner should clearly mention:
Product name
Required quantity
Promotional material requirements
Delivery details
Billing details
Any other specific requirements
Promotional materials such as samples, visual aids, product cards, gifts, MR bags, or other marketing materials should be specifically mentioned in the order where required.
Short-expiry products, if offered and accepted by the partner, will be supplied only with prior confirmation and may be non-returnable.
Cash transactions with unauthorized marketing personnel are strictly discouraged. Edymax Lifesciences shall not be responsible for payments made to unauthorized individuals.
Partners are encouraged to provide feedback regarding new product opportunities, product presentation, pricing, promotional activities, and market requirements.
9. Minimum Order Value
Edymax Lifesciences may prescribe a minimum order value for processing and dispatching orders.
The applicable minimum order value may vary depending on the product range, territory, promotional requirements, freight conditions, or other commercial considerations and will be communicated by the company at the time of order confirmation.
10. Product Quality and Regulatory Compliance
Edymax Lifesciences is committed to supplying quality pharmaceutical products through its approved manufacturing and supply channels.
Partners are responsible for storing, handling, promoting, distributing, and selling products in accordance with applicable laws, regulations, and pharmaceutical industry requirements.
Partners must not make misleading, unauthorized, or unapproved claims regarding any Edymax Lifesciences product.
11. Territory and Business Rights
Any monopoly, exclusive, or territory-specific rights provided by Edymax Lifesciences shall be subject to the agreed commercial terms and continued business performance.
Such rights may be reviewed, suspended, modified, or withdrawn in the event of non-payment, inadequate business activity, violation of company policies, regulatory non-compliance, or other material breach of the agreed terms.
12. Jurisdiction
Any dispute arising in connection with the business relationship, orders, supplies, payments, territory rights, or other dealings with Edymax Lifesciences shall, subject to applicable law, be subject to the jurisdiction of the competent courts in Chandigarh, India.
Any dealings or NOC-related matters with local, state, or national Chemists & Druggists Associations or other authorities, where applicable, shall be handled by the concerned Distributor or PCD Pharma Franchise Partner at their own cost and responsibility unless otherwise agreed in writing.
13. Acceptance of Terms
By placing an order or entering into a distributorship/PCD Pharma Franchise arrangement with Edymax Lifesciences, the Distributor or PCD Pharma Franchise Partner acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Edymax Lifesciences reserves the right to amend or update these Terms & Conditions from time to time. The latest applicable version shall govern the business relationship.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Edymax Lifesciences through the contact details provided on our website.
Email: edymaxgroup@gmail.com
Phone: +91 85291-43997
Address: SCF-226, 2nd Floor, Motor Market, Sector 13, Chandigarh, 160101